Zendesk Case Study

When customer service and engagement software leader, Zendesk set out to find a new technology to power their channel operations, a close collaboration between the business unit buyer and IT teams was essential. Integration with Zendesk’s current tech stack gave them the agility to provide a fully functioning portal that could extend to their international partner network. With customer service also at the top of their priority list, they needed a solution that could not only provide a great experience for their global network of partners, but an accessible platform for their sales and marketing people to easily collaborate and engage with partners.